Shipping Policy

Atelier Division ships all orders using Royal Mail.

Processing Times

Orders are processed and prepared for dispatch after your order has been placed. Please allow 1–3 working days for your order to be processed before it is dispatched.

Delivery

All orders are sent via Royal Mail. Delivery is estimated to take up to 7 working days from dispatch.

Please note that delivery times are estimates and may vary due to circumstances outside of our control, including postal delays, adverse weather, or other delivery disruptions.

Delivery Address

Please ensure that your delivery address is correct when placing your order. Atelier Division cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched. You can use the tracking information provided to monitor your delivery through Royal Mail.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can assist you.

Please allow additional time for Royal Mail delays before contacting us regarding a missing delivery.

International Shipping

If international shipping is available at checkout, delivery times may vary depending on the destination, customs, and local postal services.

Any customs duties, import taxes, or additional charges applied to international orders are the responsibility of the customer.

Contact

If you have any questions regarding your order or delivery, please contact Atelier Division through the contact details provided on our website.