Terms of service

Terms of Service

Welcome to Atelier Division. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms of Service.

1. About Us

Atelier Division operates this online store and website. Throughout the site, the terms “we,” “us,” and “our” refer to Atelier Division.

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not damage, disable, or interfere with the website or its services.

You must not attempt to gain unauthorised access to any part of our website, interfere with its security, or use it for fraudulent purposes.

3. Products and Availability

We make every effort to ensure that product descriptions, images, colours, sizing information, and prices are accurate. However, slight differences may occur due to screen settings, photography, or manufacturing variations.

Products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to cancel or refuse an order where there is a genuine reason to do so, including pricing errors, suspected fraudulent activity, or stock issues.

If we cancel an order after payment has been taken, you will receive a refund of the amount paid.

5. Pricing and Payment

All prices displayed on our website are shown in GBP (£) unless stated otherwise.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.

Payments must be successfully completed before an order can be processed.

6. Delivery

Our estimated delivery timeframe is up to 7 working days from dispatch, unless otherwise stated at checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including postal delays, extreme weather, or other delivery disruptions.

You are responsible for providing accurate delivery information when placing your order.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Nothing in these Terms of Service limits or removes any statutory rights you may have under applicable UK consumer law.

8. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, or different from what you ordered, please contact us as soon as possible.

Where applicable, we will provide an appropriate remedy in accordance with your legal rights.

9. Intellectual Property

All content on this website, including our logos, brand name, photographs, graphics, designs, product descriptions, text, and other materials, belongs to Atelier Division or is used with permission.

You may not reproduce, copy, distribute, modify, or commercially use our content without our prior written permission.

10. Website Content

We aim to keep the information on our website accurate and up to date. However, we do not guarantee that every piece of information will always be complete, accurate, or free from errors.

We reserve the right to correct errors, update information, or change website content at any time.

11. Limitation of Liability

To the extent permitted by law, Atelier Division will not be responsible for losses that could not reasonably have been expected to result from your use of our website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or any other liability that cannot legally be excluded.

12. Third-Party Services

Our website may use third-party services, including payment providers, delivery companies, and Shopify. These services may have their own terms and policies, which may apply to your use of those services.